Status = Information Received
Not to worry, your order is still on track to be shipped. Your tracking information has been generated and a shipping label created however the parcel is yet to be scanned by the courier. Please allow 24 hours for this to show updates.
Status = In transit
If the tracking information shows your order in transit, this means it is currently on its way to you. It's normal for your order to be in transit for up to 7 business days. If your order exceeds this time, please reach out to our Customer Service team here.
Status = Out for delivery
Out for delivery means your order should be delivered within the next 24-48 hours. If you have not received your parcel within this timeframe, please reach out to our Customer Service team here.
Status = Failed Attempt
It looks like our courier attempted to deliver your order but failed. In most cases, a notice is left, and the courier will take the package to the local post office.
Status = Delivered
If your package says delivered and you have not received it, please check with your neighbours or house mates if they have accepted the package on your behalf. If you're still unable to locate your order, please contact our Customer Service team here.
If you have multiple items in your order, this can mean that the order has been split into multiple parcels and is coming at separate times. One package may say delivered and the other could still be on the it's way. To check this, please visit the courier website and enter in your tracking information.
Status = Available for Pickup
This means your package has been delivered to the nearest pickup point and is available for pickup. In most cases this could be Australia post or parcel point depending on the courier company.
Status = Held
If your tracking information status is showing as "Held", the order could not be delivered due to a shipping exception.
Status = Pending
This looks like your order is still currently being processed. Your tracking number is not yet available however please allow up to 24-48 hours for this to be updated.
Status = Return to sender
Our Customer Service team will reach out to you directly with a resolution if your order is returned to sender. In most cases, this will consist of a replacement (pending stock levels) or a store credit to use on our website.